Last Updated: January 12, 2025
By purchasing any Class, Class Pack, Subscription, or Studio Rental session (the “Services”) from MokoBoko Studio (“we,” “us,” or “the Studio”), you (“the Client,” “you”) agree to the following legally binding Terms of Service. If you do not agree to these terms, do not complete your purchase or booking.
About us
MokoBoko Studio is, registered at Av. Defensores de Chaves 15, 5C, 1000-109 Lisboa, Portugal. You can reach us at hello@mokoboko.com or via Instagram @mokoboko_studio
Our services
Single classes (pay per class)
Class Packs of 5, 10, or 20 classes with a validity period
Monthly subscriptions (4, 8, 12 or unlimited classes per month) — unused classes do not roll over to the next month
Studio rental for your own classes or events
We offer Mat Pilates, Stretching, HIIT and Barre classes led by qualified instructors.
3. Health & Risk Acknowledgement
You should be in suitable physical condition to join our classes. Please tell your instructor about any injuries, medical conditions or pregnancy before class. If you are unsure whether exercise is safe for you, please talk to your doctor before starting.
Risks of Exercise
Physical exercise always involves some risk, such as muscle soreness, strains, sprains, or falls. By joining our classes, you acknowledge and accept the normal risks that exist in physical activity, even when everything is done correctly.
Our Responsibilities
We take your safety seriously. We are responsible for:
Providing qualified instructors with valid professional titles
Keeping the studio and equipment in safe, clean condition
Following reasonable safety and hygiene standards
Maintaining mandatory personal accident and civil liability insurance as required by Portuguese law
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that Portuguese law does not allow us to exclude or limit. We will always take reasonable care to provide a safe environment and qualified instruction.
Limitation of Liability
Subject to the paragraph above, we are not responsible for:
Injuries resulting from you not following the instructor’s instructions during class
Health problems linked to medical conditions you did not inform us about before class
Loss or theft of your personal belongings at the studio
4. Single Class Bookings & Cancellation Policy
MokoBoko enforces a strict 24-hour cancellation window to ensure fairness to all students, given our small class sizes (4–6 people).
Standard Cancellation: You may cancel or reschedule a class up to 24 hours before the scheduled start time. The class credit will be returned to your account for future use.
Late Cancellation & No-Show: If you cancel or reschedule less than 24 hours before the class starts, or if you do not show up, the class credit is forfeited. This is because late cancellations prevent other clients from booking the spot.
No Refunds for Change of Mind: Single class bookings are non-refundable for change of mind. We do not offer cash or card refunds for missed or late-cancelled classes. This does not affect your statutory rights under Portuguese law, including your right to a remedy if the service is not provided or is materially different from what was described.
Right of Withdrawal (14 Days)
Under Portuguese and EU law (DL 24/2014, transposing Directive 2011/83/EU), distance contracts (online purchases) normally carry a 14-day right of withdrawal (“change of mind” right).
Single classes booked for a specific date and time are treated as leisure services with a specific date of performance. In accordance with Article 17(1)(k) of DL 24/2014, the 14-day withdrawal right does not apply once you book a class for a specific date. By booking, you expressly acknowledge and consent that the withdrawal right is lost once the booking is confirmed for a specific date and time.
This means:
Once you book a specific class, you cannot cancel and request a refund simply because you changed your mind or any other personal matter.
You can still reschedule the class according to our 24-hour cancellation policy above.
Please book carefully and check dates and times before confirming.
When We May Offer Refunds or Credits
We may refund or offer credits in situations such as:
Permanent studio closure or inability to provide the service you paid for
Force majeure or legal restrictions that stop us from operating
Serious medical situations, with supporting documentation (handled case by case at our discretion)
Clear billing errors (wrong or duplicate charges)
In genuine emergencies (accident, sudden illness), please contact us as soon as possible at hello@mokoboko.com or via Instagram @mokoboko_studio. We may, at our discretion, return a credit or move you to another class.
5. Class Packs & Subscriptions
Class Packs
Validity: All Class Packs have an expiration date as shown at the time of purchase. Unused credits expire after the validity period.
Non-Transferable: Class Packs are assigned to one user and cannot be transferred or shared.
Right of Withdrawal: Because Class Packs are purchased as prepaid credits without a specific date of performance, you have a 14-day right of withdrawal from the date of purchase under DL 24/2014, provided you have not yet booked or used any classes from the pack. To exercise this right, contact us at hello@mokoboko.com within 14 days of purchase. Once individual classes are booked from the pack, the withdrawal right is lost for the booked classes as described in Section 4 above.
Monthly Subscriptions
Auto-Renewal: Subscriptions automatically renew monthly. By subscribing, you authorize MokoBoko to charge your payment method on the same date each month.
Renewal Notification: You will receive an email notification 7 days before each billing cycle.
Cancellation: Cancel at any time via the Stripe Customer Portal at least 24 hours before your next billing date. If you cancel mid-cycle, you keep access until the end of your current paid period but will not be charged again. There are no cancellation fees.
Right of Withdrawal: As a new subscriber, you have a 14-day right of withdrawal from the date your subscription begins, under DL 24/2014. To exercise this right, contact us at hello@mokoboko.com within 14 days. If you have already attended classes during this period, we may deduct a proportional amount for the services already provided. After the 14-day period, you may cancel your subscription at any time as described above.
No Rollover: Unused monthly class credits do not roll over to the next billing cycle.
Refund Policy (All Purchase Types)
All Single Class, Class Pack and Subscription payments are processed in advance and are generally non-refundable for change of mind or low usage, except as provided by the right of withdrawal described above or where required by law. Refunds or credits may be given only in the situations described in these Terms (studio closure, legal restrictions, serious medical situations with documentation, or clear billing errors).
If We Must Close
If we are forced to close (for example, by government order or natural disaster):
Class Packs and Subscriptions: we will pause or extend your plan, or offer a proportional refund for unused time or classes.
Single classes cancelled by us: you will receive a credit or refund.
6. Studio Rental Terms (For Independent Professionals)
This section applies to clients renting the studio space for private sessions, workshops, or filming. Studio rental is a business-to-business service intended for independent professionals.
Cleanliness & Tidiness: You are responsible for returning the studio to the state in which you found it. All equipment, including yoga mats and props, must be returned to their original storage positions.
Mat Hygiene: All yoga mats used during your rental must be cleaned using the provided disinfectant spray before being put away.
Cleaning Fee: Failure to adhere to cleanliness rules will result in a cleaning surcharge of up to €25, which the Client authorizes the Studio to charge to the payment method on file.
Responsibility for Guests: If you are renting the studio to host your own clients or guests, you assume full responsibility for their safety and behaviour during your class or event. You are liable for any injuries or damages caused by you or your guests arising from your activities. This does not affect MokoBoko’s responsibility as premises owner for the safety and maintenance of the physical studio, equipment and facilities.
Repairs: You agree to cover the full cost of repairs or replacements for any damage to the studio, its fixtures, or its equipment caused during your rental period.
Insurance: Renters are strongly advised to maintain their own professional liability insurance to cover any injuries or damages arising from their activities in the studio.
Time Adherence: You must arrive and depart strictly within your booked time slot. Exceeding your booked time will result in additional prorated charges.
Rental Cancellations: You may cancel or reschedule a studio rental for free up to 24 hours before the start time. Cancellations made within the 24-hour window are non-refundable.
Prohibited: Smoking, open flames (candles/incense), and pets are strictly prohibited inside the studio.
Indemnification: You agree to indemnify and hold harmless MokoBoko Studio against any claims, damages, or legal fees arising from the actions of you or your guests during your rental. You are solely responsible for the safety and conduct of your participants. MokoBoko retains responsibility for the structural safety of the premises and the condition of its equipment.
7. Studio Etiquette & Late Arrivals
Arrival: We recommend arriving 10 minutes before your class or rental begins.
Late Entry (Classes): If you arrive 10–15 minutes late, you may still be allowed to join the class at the instructor’s discretion. However, you will miss the warm-up, which increases the risk of injury. Participation in this case is at your own risk and responsibility.
8. Privacy & Data Protection (GDPR)
MokoBoko Studio is the data controller for your personal data. We process your data in accordance with the General Data Protection Regulation (EU 2016/679), Lei n.º 58/2019 (Portugal’s GDPR implementation), and other applicable data protection law.
What Data We Collect
Name, email address, and phone number (if you choose to share it)
Payment details (processed by Stripe; we do not see or store full card numbers)
Booking and attendance history
Health information (injuries, medical conditions, pregnancy) only if you voluntarily share it with us
Why We Process Your Data
To manage your bookings, credits and payments (legal basis: performance of a contract, Art. 6(1)(b) GDPR)
To send class confirmations, changes and important service messages (legal basis: performance of a contract)
To comply with legal duties such as tax and accounting (legal basis: legal obligation, Art. 6(1)(c) GDPR)
To send marketing communications only with your consent (legal basis: consent, Art. 6(1)(a) GDPR). You can unsubscribe at any time.
Health Data (Special Category Data)
Health information (such as injuries, conditions, or pregnancy status) is special category data under Article 9 of the GDPR. We only collect this information if you voluntarily share it with us, and we process it solely to ensure your safety during classes. We process health data on the basis of your explicit consent (Art. 9(2)(a) GDPR). You may withdraw your consent at any time by contacting us. All staff with access to health information are bound by a duty of confidentiality under Art. 29 of Lei 58/2019.
Data Sharing
We share your data with Stripe (payment processing) and our booking platform provider, both of which act as data processors under written data processing agreements in accordance with Art. 28 GDPR. We do not sell your data to third parties.
Data Retention
We retain your booking and account data for as long as you are an active client and for the legally required period afterwards (for tax purposes, typically 10 years for financial records in Portugal). Marketing consent records are kept until you unsubscribe. Health information shared verbally during class is not stored in our systems unless you specifically ask us to keep a note on file.
Your Rights
Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data, as well as the right to object to processing and to withdraw consent. To exercise any of these rights, contact us at hello@mokoboko.com.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Portuguese data protection authority: Comissão Nacional de Proteção de Dados (CNPD), Av. D. Carlos I 134, 1.o, 1200-651 Lisboa, www.cnpd.pt.
9. Payment, Fraud & Chargeback Protection
Authorization: By completing a purchase, you authorize MokoBoko to charge your provided payment method.
Dispute Resolution: In the event of a billing error, we kindly ask you to contact hello@mokoboko.com first so we can resolve the issue directly. This does not limit your right to dispute unauthorized or genuinely incorrect charges with your bank or card provider at any time.
Fraudulent Chargebacks: Attempting to dispute a transaction that you know to be valid and that was authorized by you is a breach of this contract. We reserve the right to pursue legal action and recover costs for chargebacks that are demonstrably fraudulent. This does not affect your legal right to dispute unauthorized or genuinely incorrect charges through your bank.
Evidence of Use: MokoBoko maintains digital logs of all bookings, check-ins, and account activity.
Payment Method on File: You authorize MokoBoko Studio to keep a payment method on file and to charge that method for: (a) Monthly Subscriptions, (b) Validated damage claims, (c) Cleaning fees as outlined in Section 6, (d) Any written customer requests regarding classes, private sessions, class packs or subscriptions.
10. Studio Closures (Force Majeure)
If the Studio is unable to fulfil a booking due to fire, flood, power outage, or other circumstances beyond its reasonable control, the Studio’s liability is limited to providing a credit, extension or proportional refund of the affected booking or plan, as described in the relevant sections of these Terms.
11. Complaints & Dispute Resolution
Complaints Book (Livro de Reclamações): In accordance with Decreto-Lei n.º 156/2005, a Complaints Book is available at the studio and online at www.livroreclamacoes.pt. You have the right to request access to the Complaints Book at any time.
Alternative Dispute Resolution: If we are unable to resolve a complaint directly, you may use the following alternative dispute resolution entity:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Rua dos Douradores 116, 2.º, 1100-207 Lisboa
Tel: (+351) 218 807 030
Website: www.centroarbitragemlisboa.pt
You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
12. Changes to These Terms
We may update these Terms from time to time. We will update the “Last Updated” date at the top of this page. For important changes, we will inform active subscribers in advance by email at least 15 days before the changes take effect.
If you do not agree with the new Terms, you can stop using our services and cancel your subscription before the changes take effect.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of Portugal. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent Portuguese courts. This does not affect your right to use the alternative dispute resolution mechanisms described in Section 11 above, or your rights under mandatory consumer protection law.
14. Acknowledgement
By checking the “I agree to the Terms of Service” box on the checkout page or by completing a studio rental booking through other means (e.g. paying in-person), you acknowledge that you have read, understood, and agreed to be bound by these Terms—specifically:
The 24-hour cancellation policy and the non-refundable nature of purchases for change of mind
The right of withdrawal information applicable to your purchase type
The responsibilities associated with studio rentals (if applicable)
The privacy and data protection terms in Section 8
If you are renting via in-person method, these Terms will be communicated to you separately via a link to be read.
Studio Location:
Av. Defensores de Chaves 15 (Floor 5C), 1000-009 Lisboa, Portugal