Last Updated: January 12, 2026
By purchasing any Class, Class Pack, Subscription, or Studio Rental session (the "Services") from MokoBoko Studio ("we," "us," or "the Studio"), you ("the Client," "you") agree to the following legally binding Terms of Service. If you do not agree to these terms, do not complete your purchase or booking.
1. HEALTH AND LIABILITY WAIVER
By booking a class or renting the studio, you acknowledge that physical exercise involves inherent risks of injury. You represent that you are in good health and have no medical condition that would prevent your participation. You agree to assume full responsibility for any risks, injuries, or damages which you might incur as a result of participating in any program at MokoBoko or utilizing the facilities.
2. SINGLE CLASS BOOKINGS & CANCELLATION POLICY
MokoBoko enforces a strict 24-hour cancellation window to ensure fairness to all students.
Standard Cancellation: You may cancel or reschedule a class up to 24 hours before the scheduled start time. The class credit will be returned to your account for future use.
Late Cancellation & No-Show: If you cancel or reschedule less than 24 hours before the class starts, or if you do not show up for your class, the class credit is forfeited.
No Refunds: Single class bookings are non-refundable. We do not offer cash or credit card refunds for missed or late-canceled appointments under any circumstances.
3. CLASS PACKS & SUBSCRIPTIONS
Validity: All Class Packs have an expiration date (as shown at the time of purchase). Unused credits are void after expiration.
Non-Transferable: Class Packs are assigned to one user and cannot be transferred or shared.
Auto-Renewal: Subscriptions automatically renew monthly. You authorize MokoBoko to charge your payment method on the same date each month.
Subscription Cancellation: Cancel at any time via the Stripe Customer Portal at least 24 hours before your next billing date.
Refund Policy: All Class Pack and Subscription payments are processed in advance and are non-refundable.
4. STUDIO RENTAL TERMS (FOR INDEPENDENT PROFESSIONALS)
This section applies to clients renting the studio space for private sessions, workshops, or filming.
Cleanliness & Tidiness: You are responsible for returning the studio to the state in which you found it. All equipment, including yoga mats and props, must be returned to their original storage positions.
Mat Hygiene: All yoga mats used during your rental must be cleaned using the provided disinfectant spray before being put away.
Penalty Fees: Failure to adhere to cleanliness rules will result in an automatic €25 (or 50% of booking fee) cleaning surcharge, which the Client authorizes the Studio to charge to the payment method on file.
Responsibility for Guests: If you are renting the studio to host your own clients or guests, you assume full responsibility for their safety and behavior. You are liable for any injuries or damages caused by you or your guests.
Repairs: You agree to cover the full cost of repairs or replacements for any damage to the studio, its fixtures, or its equipment caused during your rental period.
Insurance: Renters are required to maintain their own professional liability insurance to cover any injuries or damages arising from their activities in the studio.
Time Adherence: You must arrive and depart strictly within your booked time slot. Exceeding your booked time will result in additional prorated charges.
Rental Cancellations: You may cancel or reschedule a studio rental for free up to 24 hours before the start time. Cancellations made within the 24-hour window are non-refundable.
Prohibited: Smoking, open flames (candles/incense), and pets are strictly prohibited inside the studio.
Indemnification: You agree to indemnify and hold harmless MokoBoko Studio against any claims, damages, or legal fees arising from the actions of you or your guests. You are solely responsible for their safety and conduct.
5. STUDIO ETIQUETTE & LATE ARRIVALS
Arrival: We recommend arriving 10 minutes before your class or rental begins.
Late Entry (Classes): To preserve the experience of others and for your own safety (missing the warm-up), late entry is not permitted once a class has started. This will be treated as a "Late Cancellation" and your credit will be forfeited.
6. PAYMENT, FRAUD, & CHARGEBACK PROTECTION
Authorization: By completing a purchase, you authorize MokoBoko to charge your provided payment method.
Dispute Resolution: In the event of a billing error, you agree to contact hello@mokoboko.com to resolve the issue before contacting your bank.
Fraudulent Chargebacks: Attempting to dispute a valid transaction is a breach of this contract. We reserve the right to pursue legal action and recover costs through debt collection agencies for fraudulent chargebacks. You will be liable for all the costs arising from this process.
Evidence of Use: MokoBoko maintains digital logs of all bookings, check-ins, and account activity to contest fraudulent claims.
Payment Method: You authorize MokoBoko Studio to keep a payment method on file and to charge that method for: (a) Monthly Subscriptions, (b) Validated damage claims, and (c) Cleaning fees as outlined in Section 3.
7. STUDIO CLOSURES (Force Majeure)
If the Studio is unable to fulfill a booking due to fire, flood, power outage, or other circumstances beyond its control, the Studio’s liability is limited to a full refund or credit of the booking fee.
8. GOVERNING LAW
These terms are governed by the laws of Portugal. Any disputes arising from these terms shall be resolved in the courts of Lisbon.
9. ACKNOWLEDGEMENT
By checking the "I agree to the Terms of Service" box on the checkout page or by completing a studio rental booking, you acknowledge that you have read, understood, and agreed to be bound by these terms—specifically the 24-hour cancellation policy, the non-refundable nature of purchases, and the responsibilities associated with studio rentals.
Studio Location:
Av. Defensores de Chaves 15 (Floor 5C), 1000-009 Lisboa, Portugal
